Waldorf Astoria Spa Orlando - Orlando, Florida

Ci Ci

I visited the spa during my stay and it was great! The spa itself is huge, very well maintained, and clean. Samantha was my masseuse, and she was great. She listened to exactly what I was describing with back pains, and she was able to get most of the knots out of my upper back. I felt like I floated out that spa. I even got to take home the muscle relaxing balm that was used during my treatment, and it works wonders after a long day at the salon.

Maria did my pedicure. She was so sweet and personable. We connected over shared careers and I really enjoyed my time with her. My polish still looks great and my feet are still smoother than ever.

Victoria Gordeen

I enjoyed my time here. It may not have as many frills with the facility but it was clean! Paola, the attendant of the spa at the time I was there was so attentive and kind! Tomoku, my massage therapist has truly magic hands. I only got the lower body massage(I forgot the name), with the face mask and scalp treatment but I was SO RELAXED and my feet felt like new! Pressure, atmosphere, everything was perfect!

If I stay at the Waldorf again in Orlando I would be sure to go for another treatment! Maybe one of those body treatments they have!

Josette Jones

From start to end, my experience at the Waldorf Astorias Spa was 5 star! My husband and I are staying next door at the Signia by Hilton, and I’m 7 months pregnant, so I was able to ask valet to cart me over to the entrance of the Waldorf so I didn’t have to make the long walk, which was really convenient!

Upon arrival I was greeted at the front desk by Nicole who was exceptionally professional. She confirmed the service I had booked before taking me around the spa and explaining what amenities were available to me. The spa is so so clean, and absolutely beautiful. You can tell the staff is constantly tending to the area, refreshing towels & refreshments and keeping everything spotless.

After getting robes and slippers I waited in the relaxation lounge for my massage therapist to take me to my treatment room. Jody greeted me so kindly, and took me down the elevator to the treatment room. She made sure I got the FULL 80 minute prenatal massage & let me tell you, she has hands of gold. I’ve never had anyone take such great care of my body- it was by far the best massage I’ve ever had. The aches and pains that come with pregnancy were relieved for me and I couldn’t thank her enough. She clearly knows the musculature of the human body and anatomy of a pregnant women well because this massage was phenomenal and I feel amazing afterwards.

I’ve been to other fancy places even in other states and gotten massages but nothing has compared to this experience, it was worth every penny. I’m not sure what the employees are being paid but they need to be getting paid more for all of their incredible work and service here!!

Matthew Ebert

From Check in, to check out everything was perfect. Lisa was an incredible host at checking people in and cashing people out. I had an 80 minute massage with Vivian, she was excellent also. The spa amenities included a Spa Tub, Sauna, Jet Showers, and lounge chairs in the wet area. Access to the gym and outdoor pools. There was a nice waiting area with hot tea, water, and trail mix. My only comment is that there should be complimentary champagne after service and warming stone chairs in the wet room. I will be returning very soon.

Joanne Peralta

From the minute you walk in to the lobby your senses get turned on. The spa was one of the best I have been too. They just did a renovation to the spa. The spa is super friendly and make you feel welcomed. Amy gave me one of the best massages I have had.

Kristen Wilkie

If I was just rating based on my massage, I would give this 5 stars. That said, there were a couple major issues in our time at this spa.
First, the hot tub had crazy amounts of mold and dirt in it. It was extremely unsanitary and certainly not the quality you’d expect for the Waldorf Astoria. When we shared this with the receptionist there was no apology for the condition of the hot tub and she responded “well they’re shutting it down tonight.” It would have been nice to know that prior to getting in and seeing the mold.

Second, we booked two 50-minute massage slots at the desk earlier in the day and were told we could select the type of service with the masseuse. We ended up doing CBD and Himalayan Salt massages which based on the advertised counter price, looked to be $230 each. When we went to check out, we were billed for two custom massages with CBD/Salt add ons for $20 more a piece. After some back and forth with the receptionist, she did not correct the bill and was adamant that advertised pricing was “starting at.” It did say that but the pricing as advertised is incredibly misleading.

More importantly, the customer service was awful and provided no reasonable explanation.

Chelsea Simpson

Experienced a lovely 50 minute lavender full body massage by Jermaine! Excellent communication and pressure! Could literally feel the stress leaving my body. Wonderful attendants in the lounge made me feel so at ease and comfortable. Excellent amenities!

Jennifer Mulkern

This spa is immaculate and we had an incredible experience getting a couples massage on our honeymoon. The staff gave us tours of the facilities before we went in for the couples massage. It was so relaxing. Since it was a weekday right before Hurricane Ian, there was really no one else there - it was beyond calming enjoying the peace and quiet in the spa facilities with some yummy tea and snacks from the tea room!