The Wellness Center of London Square - Miami, Florida

Alexis Porter

If I could leave one star I would! WOULD NOT RECOMMEND!

I’m writing to share my deeply concerning experience during my recent visit to your spa for a facial. Unfortunately, the service I received not only fell short of expectations but also left me with visible bruising, which is entirely unacceptable for a professional spa treatment. I went in for a derma-planing facial on 11/11 which the esthetician cut off my hair line!

After noticing the bruising, I immediately brought the matter to the attention of the manager, hoping for assistance and a resolution. However, instead of addressing my concerns with care and professionalism, I was met with an unhelpful and dismissive attitude. This lack of support has left me feeling both frustrated and disregarded as a customer.

This experience has caused me physical discomfort and emotional distress, and I cannot recommend your establishment to anyone. I strongly urge you to review your procedures, staff training, and customer service policies to ensure this does not happen to others.

LeLe

I visit Miami once a month and everytime I'm here I come for a full body massage.
Sonia is my favorite masseuse ! She's so good!

Adam Klingshirn

I had a massage with Sonia that wasn't the best. First of all, I think she was sick. She was coughing and sniffling during the massage. As a nurse, I know that coughing isn't a sign of seasonal allergies and she was a nurse and should know that too. It isn't cool to come to work suck to pass out on to others. Secondly, and most importantly, she needs to cut her nails. I'm also a massage therapist and know that the first thing you learn is to cut your nails. It was like being massages with forks in her hand. She kept taking small breaks to catch her breath and she was taking her way through the massage like if she was going through the steps and couldn't remember what to do she didn't do much extremity work and was all over the place. She went din back to legs, over the sheet which I hate, and back to the upper back, it wasn't smooth at all. The best part was that I feel asleep for the last 15 minutes so I could tell you more about it. She said that skd doesn't like turning people over to work in their anterior body but maybe it was a blessing is disguise because of her sneezing and coughing. I'm never using her again...

yara baltodano

I have been a member for 8 yrs already. Loved Alcira and Sheyla. But is getting harder and harder to schedule multiple appt for one day. I always have extra services that I like to share with my mom and there's not always availability.

Kelly Eyzaguirre

I did microdermabrasion, and I am extremely happy with the results. My face is glowing and fresh. I will come back again. Spa offer massages, too. Their employees are very nice and the spa is very neat and clean.

Eidder Villafaña

Estuve aquí y me atendió Sonia fue un trabajo excepcional. No acostumbro a recibir estos servicios, realmente me trajeron . Y si quieres saber cómo es de bueno ven y pregunta por Sonia.

Jenn Rosado

I bought a Groupon of two facials, but I wanted to wait to write a review after talking both.

First one, was amazing! Even though she offered extra services of course so they can earned more which is totally understandable and I bought the extra service of microdermabrasion which was amazing and I don’t regret it. She was gentle and did the full facial the 60 minutes that I bought it for.
After that, they offered me the membership and I was going to take it but I told myself to wait until the second one. good thing that I did!

Second one , was with a different lady which I didn't like it. First of all, the facial was not gentle at all and I suffered the whole session. They were changing a lot the days and hours for some reason and finally when I got it , I just got it for 30 minutes which is not right because I bought a 60 minutes one. Of course I spoke to the front desk about this but they didn't care and they just gave me the classic excuse that if your face its not that bad and clean then, there is not sense to make it until 60 minutes. And actually mu face was NOT THAT CLEAN at all when I checked it at home. So IT WAS a classic excuse!

So here is my feedback for the place and future clients.

Place:

1. Give your clients your minutes that they bought the facials for. It doesn’t matter if they are clean or not- there is a thing call massage in the face. So if their face is clean then do a massage or something else to relax after extractions. I think that is more than fair.

2. Please offer people extras before the facials in the front desk- not during the facials - sometimes that could be very uncomfortable and not relaxing.

3. Try to not reschedule your clients so much- once or twice is ok but more than that could be annoying.

Clients;

1. Make sure to ask how much will they charge you if they offer extras while doing the facials.

2. if you want to relax instead of suffering make sure you ask them how will they extract.

Nancy Doctura

Great facials by Luz. I have been a member for a few years and I am always satisfied with the service I receive. Luz is great. She takes time in doing my facials. She gives great skin care tips. My skin always looks and feels so clean and glowing after the facial with long lasting results. Highly recommending Luz when going to the center.