THE WELL New York - New York, New York

alisa

I was not a fan. The food was not great. I wouldn't say it was bad but just lacked any good taste. I've been to healthy food places and you can make it great. The smoothie was also not good. Just not tasty. It was probably healthy? But again, healthy doesn't mean no taste.

The atmosphere is a bit too relaxed. There is a spa in this place so some people are there in robes. Not something I want during my dining experience. If I was in a spa myself it probably would've been better.

Maybe it's someone's vibe. But definitely not my thing.

Natalya Vershinina

Nice place to relax and treat yourself for a spa day. It’s a little pricey but I think it would worth it if not all the extra charges they charge as a tip of20% plus tax on top of that. I came 30 min before to use their saunas one of them was not working and nobody let me know about that dry spa was still a little cold. So l missed all other treats I can enjoy for such a high price. No discount no extra treats. Facial cost me $300 for 60 min and I don’t think person who was taking care of me was that good. She did some massage and then start facial and it was so many times I just was laying down waiting for mask and some other stuff and I think she should start with facial and between give me massage instead of just laying there. 60 min is so little and you just laying there for 15 min waiting

Mark Monahan

I bought my wife a gift certificate for Mother’s Day and paid cash. The clerk never entered it into the computer. When my wife went in to use it they said they had no record of it. They had no record of it despite mine and my wife’s contact details being in their computer from several previous purchases.
When I asked them about it they essentially told me to go pound sand. Get your receipt from this place before you leave. It’s a nice place but so shady and awful customer service. Plenty of other great spas in the city. Skip this one for gift certificates. What a joke.

Dalia Wotman

Used to like this place a lot until I had a recent terrible experience. I booked a specific masseuse and when I was called for my massage, I was appalled that it was with a completely different masseuse instead. After the (mediocre) massage, I let the staff know and they just said sorry and that was it. During this visit, I also experienced someone walking into the treatment room while I was changing (!!!). I also bought a lip balm from the front desk - was told it was $40 and then looked at my receipt after and it was actually $68. I sent several emails to management about this experience…got no response. I finally followed up a 4th time and got a response from someone saying they’ll credit my account $50, which is absolutely useless since I won’t be returning here again. Major bummer since they had several opportunities to make this right and chose not to.

Morgan Fykes

The food was decent but took a long time and did not come as ordered (we asked for Medium and got well-done) but the veggies and salad were better - there was a hair on my napkin which I just pulled off but I mention it because then there was a hair in the to-go container they brought us. They got us a new container but yeah the attention to detail was lacking. Overall it was okay, not sure I'd return.

Mariette Papic

The food and juices are high quality. The gift shop is upscale including jewelry, but they stock solid herbal products. (Including a nano hydroxy apatite toothpaste!) The staff is sweet, not fast necessarily. Go in with time to spare, and on off hours for a best case outcome. Impeccable concept and design.

Lia Higgins

I absolutely loved my visit to THE WELL. The staff was warm and kind and the space was absolutely beautiful. I so enjoyed getting to relax in the steam and sauna before having one of the best massages ever (truly, incredible). I finished my morning by eating at the restaurant, which was delicious. I would 1000% go back.

Nicole

I’m extremely disappointed with my foot massage. My massage was a mediocre experience. My masseuse was unfriendly and his movements were rough and abrupt. He was lacking in skill and did the same 3-4 techniques over and over for 60 minutes. When he finished the massage he said nothing to me and rushed out of the room. I expected a high quality service and that is not what I received. I’ve had better massages at places half the price.