The Spa at Mandarin Oriental Hyde Park, London - London

T Pp

I was booked in for the English Rose spa package yesterday and had a wonderful day at the spa. The women’s only spa facilities were super clean, quiet and left me fully relaxed before my treatments. It’s quite small but perfectly formed and there were only two other women there whilst I was using it so didn’t feel crowded. There’s also a big pool in another area of the hotel (although I didn’t use it.) The changing area is stocked with nice little extras as is the relaxation room, which I ended up having a nap in after my treatments. My treatments were absolutely fantastic as was my therapist. The heated and adjustable massage bed is a really nice touch.
The hotel itself is also stunning and the staff all seem very committed to delivering a five star service to their guests.

A few negatives-
Some of the shower fittings are loose and would benefit users to have clear hot and cold markings on them.
The weighted blankets in the relaxation room are not long enough. I’m 5’7” and my feet and lower legs weren’t covered. It’s such a shame as the blankets are lovely but it did affect my ability to get comfortable and became quite annoying.
The towels were lovely and soft but the dressing gown was too small. It was a size xxl on the label so there’s definitely sizing issues here! Out of the two other women in the spa it only fit one of them and she was very small. The other woman was of average build and it didn’t fit her either.
The website is tricky to navigate and could do with being MUCH clearer. I found it difficult to find detailed facility information and prices. It comes across as a bit dated really. I don’t understand business that make it difficult for customers to book their services and this would’ve probably been enough to put me off coming here over a spa that had a better, more user friendly website. My boyfriend booked this for me however and although I’m glad he did, he did express it wasn’t the easiest.
Alarms went off whilst I was in the pool for about a minute. I was about to vacate when another guest told me it was a test. She’d been warned about it but I hadn’t. I did laugh about it but really I should’ve been given a heads up.

Room for improvement but overall the good outweighs the bad and I’d recommend and will most likely be back soon.

Amanda Lemuel

Absolutely enchanting spa. Service was impeccable and first class. Birthday treat for my Bestie worth every penny spent. She was very satisfied and happy. Treatment was out of this ?. I could hear myself snoozing but didn't wake.

paulo martins

The BEST Deep Tissue Massage I’ve ever had across multiple countries! Very polite, professional and highly skilled staff! The site is well decorated, clean and comfortable. They managed to treat my back pain and leave me fully relaxed. Definitely recommend it to everyone!

Hala

We had booked the private suite Tian Quan three hour treatment, and it was okay. First, the spa is located below the Mandarin ballroom and if you’re unlucky like we were the ballroom is booked with a party you will have to hear an incessant beat during your “relaxing spa treatment” and the whole song playing with lyrics and everything in the private shower area. Immediately the treatment was much less relaxing. Secondly, the mud wrap is just not worth it if you have sensitive skin it might be irritating and the shower nozzles are way too complicated and we had trouble navigating the hot to cool water feature. Thirdly, the massages were nice but not memorable to be frank. All in all, I would not recommend the spa I think at this price point there are better options to explore.

Natalie

I can not recommend the Spa at the Mandarin Oriental London highly enough.
From the moment I arrived I was treated with professionalism and grace by the entire staff. I also have to mention the masseuse Toby enough. He is one of the kindest people I have ever met and a true “healer”. He is professional, respectful, knowledgeable and a master of his craft. I feel truly blessed that I was placed with him. Thank you, Toby and wishing all of you the happiest of
Holidays for your hard work during the year.

Nico Ross

I booked a massage 2 days ago. It was not good at all.. it felt more like a torture. The spa facilities are dated and small.
Definitely not the spa you would expect at a mandarin oriental hotel. Hopefully they will renew it soon! I would rather recommend the four seasons instead

a.

I have visited the Mandarin Oriental London Spa multiple times during this year and I would gladly come back again. The staff and service are always wonderful and the therapists are always very helpful and patient. Overall it is a very luxurious and relaxing experience and definitely one of the best spas in London!

Sophia Foster

Nice spa, real relaxation. I rested both body and soul. Thank you.