Express-Pak "WE ARE OPEN" - Phoenix, Arizona

Rich Carpenter

Support a business that existed before UPS Stores were even an idea.
They have helped me do everything from document copies, notarizing, printing and faxing to shipping nearly all my clothes from Phoenix to the other side of the country. I have always gotten good service here and they even remember my name. I had a UPS store the same distance as Express-Pak from where I lived and I always chose Express-Pak because of the service. If it's a little more in cost it's been worth it. I wish them the best!

Billie Smith

OMG, I have had a Mail Box at this Location for 2 years now. I can't say enough about the Awesome Customer Service I have received from not only the Dennis the owner and the Excelent Customer Service I have received from his emoploee Melissa. Melissa has gone Above and Beyond to take care of my mail with Holding it for me or Forwarding it onto me when I am traveling. Both are extremely Curtious and treat me like family. They are very knowledgeable about the Services they offer . They always help me get my Packaging done and shipped off in a very timely manner. I particularly appreciate their concern for their Customers during this Covid19 crisis we are all facing. I truly appreciate them both wearing masks while I am in the store. I really appreciate their Drive Thru Window I use on occasion. They have gone out of their way to Protect their Customers. Thank you ,Dennis and Melissa for all your Help and Concern for my Safety when I am in your Store !

Infinite Panda

The review by "Desert Dweller" confuses me for many reasons... My family uses Express Pak to ship hundreds of packages per year. I know both members of the Express Pak team personally. They care GREATLY about the health and well-being of their customers. In fact, when the virus first appeared in AZ, they were the FIRST to implement social distancing notices, and requests to limit hand-counter contact. They did that BEFORE all the other corporately-owned stores did. They adjusted their employee working hours like so many businesses during the peak to protect themselves and those customers comfortable entering the store. They also utilize a drive-up window to serve any customers who are uncomfortable with coming inside. In recent months, when I enter the store, I can smell the strong scent of bleach from their daily cleaning efforts. And most importantly - I cannot recall a single time when they didn't have their masks on. I even overheard the female referenced in the poor review ask a patron to please put his mask on when he entered without. It sounds to me like some people have too much time on their hands, and not enough common sense. This small business has sacrificed just as much as any other essential business during this time - and they have been there for the customers who need this service in order to send and receive mail. All the while, with smiles on their MASKED faces and a willingness to help others. I absolutely appreciate the Express Pak team for all they do each day!

Joseph Gokool

I went in to ship two items back to Amazon. We stood in line for 10-15 minutes. The two employees (an older man and a middle-aged woman, who appeared to have a developmental disability) were finishing up with one of the customers. The lady walked off entirely, while the old man worked with the only other customer in the store.

I asked the older guy at the counter for two boxes/mailing envelopes as I pulled my debit card from my wallet. He started getting the label printed for one of my items and tells me the CHEAPEST delivery option would be USPS for $12.69. The item itself was $9.99. I told him to disregard that package and I would proceed with sending the other.

Since both envelopes were sealed, I requested my total. He said the two envelopes would be $1.61. After presenting my debit card, which had been visible in my hand, he gruffly proceeded to tell me he cannot process credit/debit cards for less than $5.00. After receiving his 'message', I ask him to put a box, envelope, or anything, to meet or exceed the $5.00 threshold. He recommended we buy a beverage from the dorm-sized fridge. After noting all of the beverages had expired quite some time ago, I asked again to be charged for a box or envelopes. Obviously annoyed, the old man refused multiple times and said I had to have cash.

If I had cash, I would have gladly used it to pay; however, the old man continuously refused any possible alternatives. I had asked to speak with the manager/owner and he claimed he was the owner. Then, I advised I would not be purchasing anything and RUDELY he told me that I had wasted his materials (envelopes and label) and that he would not be upset if I had never returned.

I vowed to never return, despite the convenient location, and headed to an actual UPS store. There, I received both envelopes AND shipping for a total of $6.41.

I will never go back to his establishment and will take every opportunity to explain his rude and deceitful attitude.

L1nuxdb

As much as I used to frequent this establishment, last time I visited which was only a couple days ago, the female owner or employee was not wearing a mask.

I happily just go down the street now to the UPS Store which has employee's that are following State and CDC guidelines and wearing their masks. Since you chose to make this political versus using science and logic to guide your decision to not wear a mask, I will go ahead and use science in my favor and not use your services anymore in the same manner I will no longer eat or purchase Goya Beans. Thank you for making it super clear where you stand on your customers safety and the well being of our State by choosing to act like the POTUS and make a mockery of this epidemic we are having.

Donna Douglas

I have been using Express-Pak for several years now. I used to work near but now live 20+ miles and still drive the distance for their superior customer service. They are so helpful and pleasant. they have a drive up window that helps us older customers. I now have my friends also driving over to them for the same reasons. They have always provided solutions not issues.

Thank You for your excellent service.

Kim Bodewin

I have used Express Pak for years without a single issue. They handle all packages with care, and take the time to research the best possible options for our business needs. Both employees are friendly, know their customers by name, and always go the extra mile. I am proud to support this LOCAL business, and proud to say I highly recommend them.

Kris Wall

I have always had great experiences here. Unlike a previous reviewer, I will continue to use this business because it is locally owned and they do a great job. Also, unlike a previous reviewer, I'm adult enough to not let my political views (and the media) turn me into a child throwing temper tantrum.